An open letter to Walmart!
I cannot express enough the continued frustration I am experiencing with your company. We Had Pre-Purchased some of the new Nintendo Switches as gifts for this coming holiday season. Like many others we ordered in early summer to be sure we could get a jump on the new system and have them for our family this Christmas. Here we are October 12, 2021, four days after the product launch only to find that you have cancelled our orders. While one unit was honored the others were NOT. If in the event you had a rule that only ONE was allowed per household then YOUR system should NOT have allowed the transactions to take place. We received NO advanced warning, NO communications and NO alternate options at the time the order was placed. YOU waited till today (OCT 12th) to inform us these were cancelled.
This information should have been provided at the time of order so we could have made alternate arrangements at a different retailor. This is an unacceptable business practice and the end of a customer at any and all Walmart locations.
As someone who works in supply chain, I fully understand your challenges in both stock and labor. However, THIS situation goes much higher and there is really no excuse as to how this was handled.