End User

OK, so get this. I do some part time work fixing computers for end users for a company that has squads of people. This is a retail setting so working with the end user and providing customer service is the name of the game. End users please do not take offence to this but use this as an education. Before you blow your mind and start blaming the retailer for your computer challenges you need to take some ownership for you own activities. I completely understand that everyone has different levels of understanding when it comes to computers but if you do not know how to drive do you blame the dealership if you crash? NO, but they are still there to help you fix it. A while back I had a customer come in and start screaming at me that touchpad on the laptop was bad and kept shutting...